Cookie Policy

1. Introduction

This Cookie Policy explains how Clarian Solutions Ltd (Company Number: 16275393) (“we”, “us”, “our”, or “Clarian”) uses cookies and similar technologies on FinAssure (“the Service”).

This policy should be read alongside our Privacy Policy and Terms & Conditions to understand how we handle your information.

Contact Details:

• Company: Clarian Solutions Ltd
• Company Number: 16275393
• Address: St. Davids House, 48 Free Street, Brecon, Wales, LD3 7BN
• Email: support@finassure.co.uk

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

Cookies can be “persistent” (remaining on your device until deleted or expired) or “session” cookies (deleted when you close your browser).

3. How We Use Cookies

FinAssure uses cookies solely for essential operational purposes. We do not use cookies for marketing, advertising, tracking, or profiling purposes.

3.1 Essential Cookies Only

We only use cookies that are strictly necessary for:

• User Authentication: Maintaining your login session securely
• Session Management: Keeping you logged in as you navigate the Service
• Security: Protecting against cross-site request forgery and other security threats
• System Diagnostics: Identifying and resolving technical issues
• Service Functionality: Ensuring core features work properly

3.2 What We Don’t Use Cookies For

We explicitly do not use cookies for:

• Marketing or advertising purposes
• Tracking your browsing behaviour across other websites
• Building user profiles for commercial purposes
• Third-party analytics that identify individual users
• Social media integration or sharing
• Personalised content delivery based on browsing history

4. Types of Cookies We Use

4.1 Session Cookies

These temporary cookies are essential for the Service to function properly:

• Authentication Tokens: Verify your identity during your session
• Session State: Maintain your current state within the application
• Security Tokens: Protect against malicious attacks

These cookies are automatically deleted when you close your browser.

4.2 Persistent Cookies

We may use limited persistent cookies for:

• Login Preferences: Remember your login state (if you choose “remember me”)
• System Diagnostics: Identify recurring technical issues for system improvement

These cookies have a limited lifespan and are automatically deleted after a predetermined period.

5. Third-Party Cookies

5.1 Payment Processing

When you make payments through Stripe (our payment processor), Stripe may set their own cookies to facilitate secure payment processing. These cookies are governed by Stripe’s privacy policy and cookie policy, not ours.

5.2 Hosting and Infrastructure

Our hosting providers may set minimal technical cookies necessary for Service delivery, but these do not track or identify individual users.

5.3 No Marketing Third Parties

We do not allow third-party marketing companies, advertisers, or analytics providers to set cookies on our Service.

6. Legal Basis for Cookie Use

We use essential cookies based on our legitimate interest in providing a secure, functional service. As these cookies are strictly necessary for the Service to operate, they do not require your explicit consent under UK data protection law.

7. Managing Cookies

7.1 Browser Settings

You can control cookies through your browser settings:

• Block All Cookies: Note that this will prevent FinAssure from functioning properly
• Block Third-Party Cookies: This will not affect FinAssure’s functionality
• Delete Cookies: You can delete cookies at any time, but you may need to log in again

7.2 Impact of Disabling Cookies

If you disable essential cookies:

• You will not be able to log into FinAssure
• The Service will not function properly
• You may experience security vulnerabilities
• Session state will not be maintained

7.3 Browser-Specific Instructions

Chrome: Settings → Privacy and Security → Cookies and other site data
Firefox: Settings → Privacy & Security → Cookies and Site Data
Safari: Preferences → Privacy → Manage Website Data
Edge: Settings → Cookies and site permissions → Cookies and site data

8. Data Retention

8.1 Session Cookies

Session cookies are automatically deleted when you close your browser or log out of the Service.

8.2 Persistent Cookies

Any persistent cookies we use are set with appropriate expiration dates and are automatically deleted after their intended purpose is fulfilled.

8.3 Manual Deletion

You can manually delete all cookies at any time through your browser settings.

9. Cookie Information We Collect

The cookies we use may collect limited information such as:

• Session identifiers (random strings with no personal meaning)
• Timestamp of when you logged in
• Basic technical information about your browser (for compatibility purposes)
• Security tokens to protect your session

We do not collect:

• Personal identifying information through cookies
• Browsing history or behaviour patterns
• Location data beyond what’s necessary for service delivery
• Information for profiling or marketing purposes

10. International Transfers

Cookie data is processed within the same secure infrastructure as our Service. If any cookie data is transferred outside the UK, it is subject to the same safeguards described in our Privacy Policy.

11. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. When we do:

• The “Last Updated” date will be revised
• Significant changes will be communicated via email or Service notification
• Continued use of the Service constitutes acceptance of the updated policy

12. Your Rights

Under UK data protection law, you have rights regarding any personal data processed through cookies, including:

• The right to know what information is collected
• The right to access any personal data held
• The right to request deletion of your data
• The right to object to processing

To exercise these rights, please contact us using the details below.

13. Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us:

Clarian Solutions Ltd
Email: support@finassure.co.uk
Address: St. Davids House, 48 Free Street, Brecon, Wales, LD3 7BN

For data protection queries specifically, you may also contact our Data Protection Officer at: dpo@finassure.co.uk

14. Regulatory Compliance

This Cookie Policy complies with:

• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
• Privacy and Electronic Communications Regulations (PECR)
• ePrivacy Directive requirements

If you believe we have not handled your data appropriately, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Website: ico.org.uk
Telephone: 0303 123 1113
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF